Refund Policy

Effective date: Upon first publication

Provider: Sylvan Assurance, LLC

Applies to: all paid editions of the GDPR Checklist, the SMB Security Assessment, the PSIRT Response toolkit, First 4 Hours Incident Response, GDPR Breach Response, and TrustReady.

30-day money-back guarantee on every paid edition. If you are not satisfied for any reason within 30 days of purchase, you may request a full refund — no questions asked.

What is covered

The 30-day money-back guarantee applies to every paid edition we sell:

GDPR Checklist — Solo ($49), SMB ($129), Pro & Data Protection Officer ($299), and the optional Agency add-on ($199)
SMB Security Assessment — Solo ($49), SMB ($99), Pro Consultant ($299)
PSIRT Response — Solo ($49), SMB ($99), Enterprise ($299), and the Enterprise Consultant Licence
First 4 Hours Incident Response — Solo ($49), Commander ($99), PSIRT CRA-Ready ($199)
GDPR Breach Response — Solo ($49), SMB ($99), Enterprise ($199)
TrustReady — Solo ($49), SMB ($99), Pro ($199)

Refunds are processed without questions asked within the 30-day window. The guarantee applies regardless of:

How much of the edition you have used
Whether you have downloaded the accompanying toolkits, templates, slide decks, or worksheets
The reason for your dissatisfaction

You do not need to explain why you are requesting a refund. The purpose of this policy is to remove any risk in trying a paid edition.

How to request a refund

Send an email to support@sylvanassurance.com
Include your order reference (provided in your purchase-confirmation email from Lemon Squeezy)
Include the email address used at purchase

A response confirming the refund request is typically sent within 2 business days. The refund itself, once approved, is processed by Lemon Squeezy and typically appears in your account within 5 to 10 business days, depending on your bank.

You do not need to return or delete the downloadable materials to receive a refund, although the licence to use them ends at the point of refund (see Terms of Use).

After the 30-day window

After 30 days from purchase, refunds are considered on a case-by-case basis. We will respond to all requests and aim to be fair, but refunds outside the 30-day window are at our discretion.

Refunds for technical issues

If you experience a technical issue that prevents you from accessing a paid edition — for example, broken download links, access errors, or content not loading — please email support@sylvanassurance.com first. We will attempt to resolve the issue. If it cannot be resolved within a reasonable time, a refund will be issued regardless of the 30-day window.

What is not refundable

Charges from your bank, payment provider, or currency-exchange service
Time you spent reviewing the materials
Sales tax / Value-Added Tax remitted to a tax authority that does not refund the tax portion (Lemon Squeezy handles VAT/sales-tax refunds where the relevant authority permits)

Chargebacks

We prefer to handle refund requests directly. If you initiate a chargeback through your payment provider without first contacting us, we reserve the right to refuse future purchases. For most refund situations, contacting us directly is faster and easier than a chargeback.

Contact

For refund questions, contact support@sylvanassurance.com. A real person reads every email.

Document version 2.0 — Upon first publication. This is the umbrella Refund Policy for all Sylvan Assurance, LLC paid editions. Where any per-product Refund Policy document is in effect, the substantive content is the same; this umbrella version is the single source of truth.