Refund Policy

Effective date: Upon first publication

Provider: Sylvan Assurance, LLC

Applies to: all paid editions of every Sylvan Assurance toolkit — each one is listed below.

30-day money-back guarantee on every paid edition. If you are not satisfied for any reason within 30 days of purchase, you may request a full refund — no questions asked.

What is covered

The 30-day money-back guarantee applies to every paid edition we sell:

Refunds are processed without questions asked within the 30-day window. The guarantee applies regardless of:

You do not need to explain why you are requesting a refund. The purpose of this policy is to remove any risk in trying a paid edition.

How to request a refund

  1. Send an email to support@sylvanassurance.com
  2. Include your order reference (provided in your purchase-confirmation email from Lemon Squeezy)
  3. Include the email address used at purchase

A response confirming the refund request is typically sent within four business hours. The refund itself, once approved, is processed by Lemon Squeezy and typically appears in your account within 5 to 10 business days, depending on your bank.

You do not need to return or delete the downloadable materials to receive a refund, although the licence to use them ends at the point of refund (see Terms of Use).

What you keep, and how access works

Your documents and templates are yours to download and keep — forever. The assessment app is licensed online access included with your purchase: a one-time purchase with no subscription and no renewal, usable on a limited number of devices (3 on Solo, 7 on Team, 13 on Pro/Enterprise) to keep licences from being shared beyond the buyer.

No hostage clause. If we ever retire a product from our catalogue, or you need the app offline or on more devices than your plan allows for a legitimate reason, email support@sylvanassurance.com and we'll provide a downloadable copy or reset your activations. You will never lose access to something you paid for.

After the 30-day window

After 30 days from purchase, refunds are considered on a case-by-case basis. We will respond to all requests and aim to be fair, but refunds outside the 30-day window are at our discretion.

Refunds for technical issues

If you experience a technical issue that prevents you from accessing a paid edition — for example, broken download links, access errors, or content not loading — please email support@sylvanassurance.com first. We will attempt to resolve the issue. If it cannot be resolved within a reasonable time, a refund will be issued regardless of the 30-day window.

What is not refundable

Chargebacks

We prefer to handle refund requests directly. If you initiate a chargeback through your payment provider without first contacting us, we reserve the right to refuse future purchases. For most refund situations, contacting us directly is faster and easier than a chargeback.

Contact

For refund questions, contact support@sylvanassurance.com. We read and answer every refund question ourselves.

Document version 2.0 — effective upon first publication. This is the umbrella Refund Policy for all Sylvan Assurance, LLC paid editions. Where any per-product Refund Policy document is in effect, the substantive content is the same; this umbrella version is the single source of truth.